Hi,
No more American accent. BPO workers move towards neutral accent .Do you agree with this ?

Thanks

I am in support of this move, We people keep on talking about American accent and all that but in real terms Neutral accent is something which everyone/ anyone can understand easily. If somebody says that he/she finds neutral accent difficult to understand then I think that person requires training and basic English speaking skills

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Aditya Rana
India BPO Forum

Neutral accent is a way of speaking a language without regionalism. Speaking with an accent affects our communication and sometimes at its worst spoils our image in public. To make ourselves understand better we should speak in neutral accent. Let us learn about how to speak in neutral English.

By speaking in a neutral English, we can make people to understand us better. We can speak well in our Job interviews, public forum and work places. We can interact with the society smoothly. We can avoid frustration, inferiority complex and disappointments from people asking us to repeat what we've said.

i really agree on this!... sometimes it sees to be TRYING hARD... it will make me laugh though


I'm not good in english speaking ..but im so bad to laugh at those people i can hardly understand due to their accent... better be natural...

I prefer to speak on my own vernacular...but learning english is a must coz,

english is still the LENGUA FRANKA "-)

I think it depends on each business of the process is being outsourced. Like for example if it is a customer care back office for an American company, obviously caller will be more comfortable to hear a person talking to him in his accent. I think a person should be able to switch accents to be successful in this business.

I agree with him. Accent should be chosen according to the person on the other end. If the person on the other end of phone is from America then agents should talk in American accent else in a neutral accent.
Everyone can't understand american accent easily. moreover in a general public if you speak in American Accent by habit, people will say that you are flaunting off.