I'm actually not sure if i should post about this issue, but i just need some inputs from BPO employees.


at my work, customer complains are very valuable to us--no matter how petty the complain is, we really take time to resolve customer complain and to win them back.

our customer's profile are--- villagers, office workers, walk-ins, students and BPO employees.

On the monthly basis we gather and summarize received complains to make long term action planning.I have observed that most complains are coming from a BPO employees. We have ask other branch if they have same issue ... and they also confirmed that BPO employees are their usual complainant... even if their market is class A and B.

Im not sure if there's something wrong with our service or just the attitude of some BPO employees are really just like that...



princessy :-)

I think BPO employees get too much western touch while working for Americans and English people so they start understanding Value for Money thing. If you will not give really satisfactory service to an American then also you will get kind of same feedback n complaint. I think BPO employees are the one who are importing western culture and its good

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Aditya Rana
India BPO Forum