Most of the organizations have Internal Grievance Redressal Machinery but still most of the employees still face number of issues when it comes to resolution, one of my friend just got terminated from work due to some issues and he is looking for a platform to voice his issue as employer is not willing to give him any more time to voice his issue.

If you have any information about the same then please share it here, apart from that very soon we will have our own Employee Grievance section here on forum. I am going through some documents published by Department of Administrative Reforms and Public Grievances to gain more knowledge about the subject.

Will really appreciate your inputs.

Thanks.

I just found something really interesting on

GRIEVANCE PROCEDURE IN INDIAN INDUSTRY

The 15th session of Indian Labor Conference held in 1957 emphasized the need of an established grievance procedure for the country which would be acceptable to unions as well as to management. In the 16th session of Indian Labor Conference, a model for grievance procedure was drawn up. This model helps in creation of grievance machinery. According to it, workers’ representatives are to be elected for a department or their union is to nominate them. Management has to specify the persons in each department who are to be approached first and the departmental heads who are supposed to be approached in the second step. The Model Grievance Procedure specifies the details of all the steps that are to be followed while redressing grievances. These steps are:

STEP 1: In the first step the grievance is to be submitted to departmental representative, who is a representative of management. He has to give his answer within 48 hours.

STEP 2: If the departmental representative fails to provide a solution, the aggrieved employee can take his grievance to head of the department, who has to give his decision within 3 days.

STEP 3: If the aggrieved employee is not satisfied with the decision of departmental head, he can take the grievance to Grievance Committee. The Grievance Committee makes its recommendations to the manager within 7 days in the form of a report. The final decision of the management on the report of Grievance Committee must be communicated to the aggrieved employee within three days of the receipt of report. An appeal for revision of final decision can be made by the worker if he is not satisfied with it. The management must communicate its decision to the worker within 7 days.

STEP 4: If the grievance still remains unsettled, the case may be referred to voluntary arbitration.

Big help, big help !!
by the way i remember my friend submitting something similar to this too. if i can get some info, i will surely put it out here. but for the time being this is really good.