Thread: Reasons of Attrition in BPO's
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Old 10th June 2009, 09:48 PM
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Default Reasons of Attrition in BPO's
Attrition is the biggest challenge for any BPO, this is really strange that the industry which claims to give employment to more than one million people in 2008-2009 is under fear of 20-30% attrition.

There are number of reasons to attrition in BPO's like
1. Odd Shift Timings/ Long working hours
2. Health Problems
3. Voice Processes

4. Other Growth Opportunities
5. Mis-behavior of Management/ Boss
6. Changing career path
7. Reallocation
8. work environment


these are few of the basic points i am adding in poll, still there are number of other reasons of attrition.

Attrition Rate in few Leading BPO's

  • Infosys BPO 28%
  • Wipro BPO 18%
  • TCS BPO 21-22%
  • Tesco HSC has seen a 6% drop in attrition
where it was about 40% in 2007.
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